RIGHT OF REVOCATION
THE RIGHT OF WITHDRAWAL APPLIES ONLY TO CONSUMERS (NOT FOR TRADERS)
The right of withdrawal does not apply to consumers who at the time of conclusion of the contract do not belong to any member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract is outside the European Union. As a consumer, you have the right to revoke this contract within 14 days without giving reasons. The right of withdrawal shall be fourteen days from the date on which you or a third party appointed by you, other than the carrier, have taken possession of the goods; in the case of ordering several goods delivered in part consignments or pieces, the period shall be fourteen days from the date on which you or a third party appointed by you, other than the carrier, took or has taken possession of the last part consignment or the last piece.
YOUR RIGHT OF REVOCATION
In order to exercise your right of revocation, you must inform us about your decision to cancel the contract by means of clear declaration (e.g. a letter sent by post or email)
MerPro GmbH
St. Johann, Brückengasse 1b
78462 Konstanz
Germany
merpro[at]mermaid-protector.com
In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period. You can use the attached model withdrawal form, but this is not mandatory. The right of withdrawal does not apply in the cases of Section 312g (2) and (3) BGB. Since the seller manufactures the goods according to the customer’s individual specifications, these are contracts for the supply of goods within the meaning of Section 312g (2) No. 1 BGB, according to which the right of withdrawal is excluded. All remaining stock and heavily reduced goods are also excluded from exchange and return.
PAYMENT REFUNDS
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from you choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notice of your withdrawal and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. We will use the same means of payment for the repayment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for such repayment. You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.
YOU BEAR THE DIRECT COSTS OF RETURNING THE GOODS.
They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.